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AST Service Catalog

Category: Database Platform

Full Description of Database Platform

Service Name Billable
Unit
Billing Methodology Service Targets (monthly) Estimated Delivery Time Service Description
Oracle Services Resource Units (RU) / Month % of Service Use Each Oracle database will be available 99.5% of the scheduled availability in a monthly period of the Service Provider’s database supporting infrastructure (network, servers).
Actual scheduled availability (minutes) minus reported downtime (minutes) divided by scheduled availability (minutes).
Oracle Resource Units:
Delivery time for Oracle Resource Unit changes is 2 business days. Delivery time is dependent on an available maintenance window for the server in addition to CPU/Memory /Storage resource and Oracle license availability (following approval of service order and independent of other services).
New Oracle Instance:
Delivery time for a new Oracle Instance on an existing AST Managed Server is 5 business days (following approval of service order and independent of other services). This time does not include build time for an Open Systems Server.
Provides physical database management of Oracle-based databases hosted at the SDC or at selected remote sites. Service includes installation, configuration, Oracle database and diagnostics license maintenance, 24x7 performance monitoring, 24x7 availability monitoring by Operations and quarterly Oracle security patch deployment for supported versions.
Oracle Storage Service Maximum
Gigabytes Utilized per Month
% of Service Use Storage for each Oracle database will be available 99.5% of the scheduled availability in a monthly period of the Service Provider’s supporting infrastructure (network, servers, SAN arrays, Fiber Channel switches).
Actual scheduled availability will be reported within the Database Performance Metric.
2 business days (following approval of service order and independent of other services). Delivery time will be dependent on an available maintenance window for the server in addition to CPU/Memory/Storage resource and Oracle license availability. Provides management of the underlying ASM and filesystem-based storage environments servicing Oracle databases hosted at the SDC or at selected remote sites. Service includes 24x7 performance monitoring, 24x7 availability monitoring, and quarterly Oracle security patch deployment for supported versions.
DB2 For LUW (UDB) Services Processor Value Unit (PVU per month) % of Service Use Each DB2 For LUW database will be available 99.5% of the scheduled availability in a monthly period of the Service Provider’s database supporting infrastructure (network, servers).
Actual scheduled availability (minutes) minus reported downtime (minutes) divided by scheduled availability (minutes).
5 business days (following approval of service order and independent of other services). This time does not include the build time for an Open Systems server. Provides physical database management of DB2 for LUW-based databases (UDB) hosted at the SDC or at select remote sites. Service includes installation, configuration, DB2 for LUW (UDB) database and diagnostics license maintenance, 24x7 performance monitoring, 24x7 availability monitoring by Operations and scheduled DB2 for LUW (UDB) security patch deployment coordinated with Customers.
SQL Managed Instance Instances/ Month % of Service Use Each SQL instance will be available 99.5% of the scheduled availability in a monthly period of the Service Provider’s database supporting infrastructure (network, servers).
Actual scheduled availability (minutes) minus reported downtime (minutes) divided by scheduled availability (minutes).
5 business days (following approval of service order and independent of other services). Provides physical database management of Customer SQL Server database instances residing on servers located at the SDC or at select remote sites. Service includes installation, configuration, SQL backup job management, and 24x7 monitoring and quarterly Service Pack security patch deployment coordinated with Customers for supported versions.
SQL Capacity Unit Capacity Units (CU)/Month % of Service Use This service was born out a need for cost allocation and is not a measurable service. 3 business days (following approval of service order and independent of other services). Adding or removing capacity units may require a server reboot. Delivery time for these changes will be dependent on an availability maintenance window for the server. Provides processing capacity as required to support the associated SQL Managed Instance. SQL Capacity Units are sold in quantities of processing power, specifically gigabytes of RAM and GHz of CPU. The capacity unit count for a SQL server is equal to the Windows Capacity Unit for the hosting of Windows Managed Server.

 

 

 

 

 


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