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AST Service Catalog

Category: Direct Service Offerings

Service Name Service Description
Disaster Recovery Offering Provides a structured approach to providing a comprehensive information technology infrastructure for managing, maintaining, and enhancing business-critical disaster recovery capabilities located at least 150 miles from Tallahassee. This offering builds on other appropriate SDC Managed Services (server, database, storage, network, etc.) and leverages capacity available through the SDC or Infrastructure as a Service (IaaS) and Disaster Recovery as a Service (DRaaS) from third-party contractors. This Direct Service offering is available for an additional fee for each of the SDC Managed Compute Services (Mainframe, UNIX/Linux, and Windows). The fees for this offering will be comprised of SDC Managed Service offerings and necessary capacity required to support the disaster recovery infrastructure for the customer’s application set as well as any direct cost from the Cloud Service Provider(s) for specific associated equipment, facilities, and service use and consumption.
Disaster Recovery is a shared service that is allocated in proportion to the appropriations for a given Customer.
Security Training Provides a comprehensive course on how to implement the Critical Security Controls, a prioritized, risk-based approach to security. This offering provides Information Security Managers, cybersecurity staff, and auditors the opportunity to participate in hands on training of techniques and tools needed to implement and audit the Critical Security Controls, as well as understand how to effectively identify and mitigate threats. State agencies will be billed directly from the participating agencies’ Contracted Services Appropriation category for service use and consumption. For those agencies specifically named in proviso who are not agency customers, the agency should process a journal transfer of funds from the participating agency to the Service Provider for service use and consumption.







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