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AST Service Catalog

Category: Data Center Facility and Operations

Service Name Billable
Unit
Billing Methodology Service Targets Estimated Delivery Time Service Description
Additional Electrical Circuit Circuit /
Month
% of Service Use 99.9% facility uptime in a monthly period For Standard Electrical Service – 5 business days (after receipt of the installation form). Non-standard requests may require additional delivery time for special order parts. Provides electrical circuits for requirements that exceed the standard number of circuits provided for cabinets or rack mount installs. Standard single cabinets include 1 - 30 Amp - 208V (2) pole circuit, and standard rack mounts include 2 power strip receptacles (1 primary and 1 backup) within the cabinet. If redundant power is requested or required by the Customer, the Customer will be responsible for the installation cost of the new circuit(s). Circuits are monitored for current, voltage and power.
Floor Tiles (Co-location service) Tile / Month % of Service Use 99.9% facility uptime in a monthly period 10 business days for installation (after receipt of the installation form). Provides a physically secured footprint for Customer owned cabinets within the SDC that includes under floor cable management, power (cabinets should not exceed 1.25 kW per tile), HVAC, and is monitored 24x7x365. A floor tile is a 2' x 2' tile used as the unit of measure.
Rack Mounts (Co-location service) 1U / Month % of Service Use 99.9% facility uptime in a monthly period 10 business days for installation (after receipt of the installation form). Provides a physically secured 19" standard cabinet for Customer owned equipment within the SDC. The standard rack mount unit measurement is 1 Rack Unit = 1U or 1.75".
Scheduling Services Labor Hour / Month Hour Customer’s Scheduling Services will be available at least 99.5% of scheduled availability in a monthly period. Production Region requests: 1 hour turnaround. Test Region requests: 4 hour turnaround. This is during normal business hours, for both production and test regions (following approval of service order and independent of other services). Provides administration and support of workload scheduling and batch activity. Included are Job Control Language (JCL) documentation review for job compliancy, correctness, and accuracy to ensure jobs sustain production ready status. Planned implementation, upgrades, and installations to support workload scheduling are also in-scope for this service.

 

 


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