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AST Service Catalog

Category: Mainframe Platform

Service Name Billable
Unit
Billing Methodology Service Targets Estimated Delivery Time Service Description
z/OS Processing IBM Resource Units / Month % of Service Use Mainframe Platform will be available 99.5% of the availability in a monthly period.
Actual scheduled availability (minutes scheduled) minus reported downtime (minutes) divided by scheduled availability (minutes).
Adding an additional LPAR will take 14 days (following approval of service request and independent of other services). Changes to an existing LPAR will take 2 days. Changes to an LPAR requiring an IPL will be implemented in the next maintenance window. Changes requiring a Power On Reset will be done at a date agreed upon by all customers residing on the machine since those changes affect all customers. Dependent on the availability of existing mainframe platform compute, storage or licensing capacity. Provides mainframe system resources for batch, TSO and other basic services. Includes batch process monitoring for automated jobs that can be executed with minimal human interaction. The Service Provider provides monitoring, troubleshooting system level issues, routine maintenance and configuration of operating system level software.
Backup / Virtual Storage Gigabyte / Month % of Service Use 99.5% of system backups will run successfully on schedule in a monthly period. Adding or changing backups will take 1 business day (following approval of service request and independent of other services). Dependent on the availability of existing mainframe platform compute, storage or licensing capacity. Provides management and proactive monitoring of the virtual tape subsystem environment used for mainframe data backup. In addition, this service includes the movement of tape media containing the backup data to the designated off-site vaulting facility. Customer mainframe system backups (full and incremental) are scheduled based on criteria specified in the SLA.
CICS Processing IBM Resource Units / Month % of Service Use CICS application regions will be available 99.5% of the scheduled availability in a monthly period.
Actual scheduled availability (minutes) minus reported downtime (minutes) divided by scheduled availability (minutes).
Changes to CICS regions will take 1 business day (following approval of service request and independent of other services). Dependent on the availability of existing mainframe platform compute, storage or licensing capacity. Provides IBM - CICS subsystem(s) and IBM - CICS transaction manager software for Customer applications. CICS offers advanced recovery options and ensures that transactions are rolled back appropriately when they fail. CICS related software is included in this service. This service consists of monitoring, troubleshooting system level issues, routine maintenance and configuration of CICS and related software.
DB2 Processing IBM Resource Units / Month % of Service Use DB2 databases will be available 99.5% of the scheduled availability in a monthly period. Actual scheduled availability (minutes) minus reported downtime (minutes) divided by scheduled availability (minutes). Changes to DB2 regions will take 1 business day (following approval of service request and independent of other services). Dependent on the availability of existing mainframe platform compute, storage or licensing capacity. Provides IBM - DB2 database subsystem(s) for Customer applications. All DB2 related software hosted in the Service Provider’s mainframe environment is included in this service. This service consists of monitoring, troubleshooting system level issues, routine maintenance and system configuration of DB2 and related software.
DCF DB2 Processing Actual Cost / Month Direct Cost DB2 databases will be available 99.5% of the scheduled availability in a monthly period. Actual scheduled availability (minutes) minus reported downtime (minutes) divided by scheduled availability (minutes). Changes to DB2 regions will take 1 business day (following approval of service request and independent of other services). Dependent on the availability of existing mainframe platform compute, storage or licensing capacity. Provides IBM - DB2 database subsystem(s) for Customer applications. All DB2 related software hosted in the Service Provider’s mainframe environment is included in this service. This service consists of monitoring, troubleshooting system level issues, routine maintenance and system configuration of DB2 and related software.
DCF IMS Processing Actual Cost / Month Direct Cost IMS databases will be available 99.5% of the scheduled availability in a monthly period. IMS application regions will be available 99.5% of the scheduled availability in a monthly period. Actual scheduled availability (minutes) minus reported downtime (minutes) divided by scheduled availability (minutes). Changes to IMS regions will take 1 business day (following approval of service request and independent of other services). Dependent on the availability of existing mainframe platform compute, storage or licensing capacity. Provides IBM - IMS database subsystem(s) for Customer applications. All IMS DB/TM related software hosted in the Service Provider’s mainframe environment is included in this service. This service consists of monitoring, troubleshooting system level issues, routine maintenance and system configuration of IMS and related software.
DCF Storage Actual Cost / Month Direct Cost Mainframe storage will be available 99.5% of the scheduled availability in a monthly period.
Actual scheduled availability (minutes) minus reported downtime (minutes) divided by scheduled availability (minutes) in a monthly period.
Adding or deleting volumes or changes to Automatic Class Selection (ACS) routines will take 1 business day (following approval of service request and independent of other services). Dependent on the availability of existing mainframe platform compute, storage or licensing capacity. Provides management of storage resources to ensure needed capacity is available for Customer use. Consists of monitoring available capacity, adding new storage when needed, routine maintenance and configuration of storage software, and catalog maintenance.
DCF z/OS Processing Actual Cost / Month Direct Cost z/OS processing will be available 99.5% of the scheduled availability in a monthly period.
Actual scheduled availability (minutes) minus reported downtime (minutes) divided by scheduled availability (minutes).
Adding an additional LPAR will take 14 days (following approval of service request and independent of other services). Changes to an existing LPAR will take 2 days (following approval of service request and independent of other services). Changes to an LPAR requiring an IPL will be implemented in the next maintenance window. Changes requiring a Power On Reset will be done at a date agreed upon by all customers residing on the machine since those changes affect all customers. Dependent on the availability of existing mainframe platform compute, storage or licensing capacity. Provides mainframe system resources for batch, TSO and other basic services. Includes batch process monitoring for automated jobs that can be executed with minimal human interaction. The Service Provider provides monitoring, troubleshooting system level issues, routine maintenance and configuration of operating system level software.
Storage Gigabyte / Month % of Service Use Mainframe storage will be available 99.5% of the scheduled availability in a monthly period.
Actual scheduled availability (minutes) minus reported downtime (minutes) divided by scheduled availability (minutes).
Adding or deleting volumes or changes to Automatic Class Selection (ACS) routines will take 1 business day (following approval of service request and independent of other services). Dependent on the availability of existing mainframe platform compute, storage or licensing capacity. Provides management of storage resources to ensure needed capacity is available for Customer use. Consists of monitoring available capacity, adding new storage when needed, routine maintenance and configuration of storage software, and catalog maintenance.

 

 


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