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AST Service Catalog

Category: Network Platform

Service Name Billable
Unit
Billing Methodology Service Targets Estimated Delivery Time Service Description
Load Balancing and Proxy 100 Concurrent Connections / Month % of Service Use Service will be available 99.5% of scheduled availability in a monthly period. 3 business days (following approval of service order and independent of other services) Provides for the creation and maintenance of Virtual IP Address (VIP) and Proxy or Load Balancing to backend hosts. Includes SSL termination, acceleration, optimization, and health monitoring. Charged by the number of concurrent connections provisioned (in blocks of 100) to meet the technical and performance requirements. Hardware and software components of service are designed to be Highly Available (HA) with device failover. HTTP-to-HTTPS redirect services are also included with this service at no charge, provided the customer uses the standard Service Provider’s template.
Service does not include SSL certificate purchases for applications unable to leverage the Service Provider’s wildcard certificate, content switching, or advanced scripting.
Network Unit Network Units (NU) / Month % of Service Use Service will be available 99.5% of scheduled availability in a monthly period. 3 business days (following approval of service order and independent of other services) Provides local network connectivity to servers or appliances (physical or virtual). One NU is required per server or appliance that requires network connectivity or backup. Multiple physical or virtual connections may be configured for redundancy or access reasons. Interface specific settings are based on speed, usage, and other parameters available on the upstream switch and connected device. Service includes configuration and maintenance of port settings and monitoring of link status and usage. Non-standard configurations such as fiber or special port setup will be considered a Direct Service. Up to 10 firewall modifications per month are included; additional modifications will be considered a Direct Service. For customers leveraging Web/URL filtering capabilities, support and maintenance will also be considered a Direct Service.

 

 


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