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AST Service Catalog

Category: Open Systems Platform

Service Name Billable
Unit
Billing Methodology Service Targets Estimated Delivery Time Service Description
EDI Translation Kilobyte Transfer
/ Month
% of Service Use 99.5% Availability in a monthly period 5 business days to deploy translation (following approval of service request and independent of other services) Provides EDI data transformation services in support of database and application loading.
Web / App / File Transfer Services Web Unit / Month % of Service Use 99.5% Availability in a monthly period 3 business days (following approval of service request and independent of other services) Provides HA web based application and file transfer services for Customers via shared Linux/UNIX environment.
Linux / UNIX Capacity Unit Capacity Units (CU) / Month % of Service Use N/A
(This service was born out a need for cost allocation and is not a measurable service.)
3 business days (Adding or removing capacity units may require a server reboot. Delivery time for these changes will be dependent on an available maintenance window for the server.) Provides the required processing capacity to support any Linux/UNIX Managed Server. Total Capacity Units are calculated by adding capacity units for (1) CPU and (2) RAM. These values are calculated as follows:
1) CPU Capacity Units are calculated by multiplying the number of cores by the base CPU speed (rounded up to the next whole integer).
2) RAM Capacity Units are calculated based on the number of Gigabytes divided by one for virtual systems and divided by 4 for physical systems (rounded up to the next whole integer).
All capacity units within the server/zone/container provided will be considered a Direct Service. Server restrictions apply, including minimum sizing for new physical servers and all such server capacity must be x86 based commodity hardware. Customers requiring non-commodity hardware should contact the Service Provider and will be required to provide justification for approval.
Linux / UNIX Managed Server Unix Server Units (SU) / Month % of Service Use 99.5% Availability in a monthly period 10 business days * (following approval of service order and independent of other services) Provides hosting of a Linux/UNIX-based server OS instance. All systems will be implemented as virtual machines unless there is a documented need for a physical device. This service includes the Service Provider’s standard OS licenses (Red Hat and Solaris on x86), and support, OS configuration and tuning, OS upgrades, OS patch management in standard maintenance window, 24x7 core system monitoring, and compliance/security management. Purchase of the OS and support/entitlement of and non-standard OS is the Customer’s responsibility. Support of non-standard OS or hardware is at the discretion of the Service Provider, and any customization of processes or code required to maintain the systems and adhere to the Service Provider’s best practices will be considered a Direct Service. Capacity Unit, Storage, Data Protection (backup), and Network Unit services are required and covered under separate offerings.

* This includes both simple and complex builds with or without high-availability (HA) features. Simple builds are typically delivered in less than 5 days. Time required for implementation of Customer-requested applications that are not part of the set of application packages provided within a vendor provided OS build are not included in the build process delivery time. Infrastructure dependencies outside of the full control of AST may adversely affect delivery time. These dependencies include but are not limited to Customer firewalls, Customer network routing and IP address management, and Customer Active Directory domain access. Additionally, unless an exception is filed and granted, a server cannot be delivered without anti-virus protection, data protection services, or the AST system management tool(s) installed.

 


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