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AST Service Catalog

Category: Storage Platform

Service Name Billable
Unit
Billing Methodology Service Targets Estimated Delivery Time Service Description
Block-Based Storage Service Allocated
Gigabyte / Month
% of Service Use Storage will be available 99.5% of the scheduled availability in a monthly period.
Actual scheduled availability (minutes) minus reported downtime (minutes) divided by scheduled availability (minutes).
2 business days (following approval of service order and independent of other services) Provides physical or virtual volumes accessed via a storage area network (SAN) using a protocol such as iSCSI, Fibre Channel (FC) or Fiber Channel over Ethernet (FCoE) in a non-mainframe environment. Includes the Service Provider’s multi-path management software licenses, standard maintenance on storage arrays and SAN infrastructure devices, 24x7 monitoring, and security/compliance management for storage components.
Data protection (backup) services are required and covered under separate offerings.
Object-Based Storage Service Allocated Gigabyte/Month % of Service Use Storage will be available 99.5% of the scheduled availability in a monthly period.
Actual scheduled availability (minutes) minus reported downtime (minutes) divided by scheduled availability (minutes).
2 business days (following approval of service order and independent of other services) Provides storage via CIFS or NFS protocols for distributed unstructured data and includes the Service Provider’s standard component maintenance, 24x7 monitoring and security/compliance management for storage components.
Data protection (backup) services are included in this offering via snapshot technology. The Service Provider will plan, schedule, and implement standard snapshot processes. The retention period for snapshot data is 6 weeks for daily snapshots. All snapshots are replicated off-site to a secured facility, using encrypted data replication. Restoration for file-level recovery within the 6-week retention timeframe is self-serviced by end users through the native, client-side recovery dialog boxes (aka, “Previous Versions Client”).
Data archival beyond 6 weeks is available through the Data Archival Service.

 

 

 

 

 

 

 

 

 

 

 

 

 


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